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Apoyo técnico XFINITY TV Cómo comprobar si hay un corte de servicio de Comcast

Introducción

If your services are out due to a major storm, or if you have signed in to My Account on Comcast.com or are using the XFINITY My Account app and we are showing an outage in your area, it means we are already aware of the problem and are working to resolve it as quickly as possible. No necesitas ponerte en contacto con nosotros.

There are 3 easy ways that you can check for a Comcast Service Outage at any time.

XFINITY My Account App

  1. Ingresa a la XFINITY My Account app.
  2. Si se ha detectado una interrupción, la app mostrará un mensaje en cuanto ingreses.
  3. Si ya estás usando la app, un banner mostrará el estado de la interrupción.
    On your Account screen there's a banner displaying a message about a TV outage in your area and below that is a personalized welcome message. Also on the screen is a billing section telling you about your payment status and below that the address to your local service center.

Comcast.com en cualquier equipo móvil

  1. Access My Account online.
  2. Tap Connection Status.
  3. Ingresa.
  4. Tu equipo mostrará información sobre el estado de tus conexiones.
S tienes registrado tu número de teléfono móvil para recibir alertas en texto, también puedes enviar el texto OUT a 266278 (COMCST).

Comcast.com en tu computadora o laptop

  1. Ingresar a Mi cuenta.
  2. Your outage information will be displayed on the My Account Overview page.
Para los usuarios con acceso a pago de factura:
Over the service type, a message displays in red indicating "Outage Reported". To the right of this is a View link to display additional details.

Para los usuarios sin acceso a pago de factura:
A message near the top-left indicates "An outage was reported in your area." At the right of the screen are options to view outage information corresponding to service type (Internet, Voice, etc.)

¿Qué es lo que sigue?

You may opt to receive an SMS text message alert when the outage in your area is resolved. Simply click the related link provided in the outage messaging located on the My Account homepage.
The Overview tab is selected. On the screen there is a message that states that an outage has been reported in your area and what time it's expected to be resolved. Your address and Account number are also on the screen.

The Connection Status screen; A message states that 'an outage was reported in your area' and what time it's expected to be resolved. Below that it tells you if there was an outage reported for TV, Internet and Voice. There is the option to click on something to 'get a text when service is restored' below that.

Nota: si tu servicio de cable está desconectado, tu servicio XFINITY Internet también puede estar desconectado.

Si no hay interrupciones reportadas, pero tienes problemas con tu servicio:

Para más sugerencias sobre qué hacer si tu servicio se desconecta, ve Qué hacer si tu cable o Internet no funciona.

Para obtener más información acerca de este tema, visita nuestros Foros de ayuda y apoyo técnico.

Encuentra este artículo en:

http://customer.comcast.com/help-and-support/cable-tv/outages-in-your-area/